FAQ's
How can we help you?
Explore our Frequently Asked Questions for comprehensive answers. If you can't find what you're looking for, don't hesitate to reach out to us directly!
For real-time updates on your order, click here. If you have a ShipDirect.shop account, log in to check the order status and tracking on the Order History page. Orders placed on weekdays before 5 p.m. will ship the same day, while those for expedited and 2-day shipping must be placed before 3 p.m. Orders placed after these times or on weekends will ship the next business day (Monday-Friday). Note that special promotions and holidays may extend processing time by 1-2 days. For additional support, you can email us here.
To cancel your order, please reach out to us via phone or live chat for immediate assistance. Depending on the order status, cancellation may not always be possible. If we cannot cancel your order, we'll be happy to guide you through our hassle-free return process.
We happily welcome back items in their original condition—unworn, unwashed, unaltered, and unused—for a complete refund within 14 days of purchase. Please refer to our comprehensive policy for more information on returns and international orders. Click here for full details.
When initiating returns for ShipDirect orders, customers are responsible for the return shipping expenses unless otherwise specified in the product description. This policy extends to order cancellations for items that have already departed our warehouse and are en route to the customer, preventing interception of delivery.
Once your order is finalised, it promptly moves into processing and is swiftly dispatched from the warehouse. To ensure the quickest delivery, modifications cannot be accommodated at this stage. We recommend placing a new order for any additional items needed.
Our products originate from both the United States and Asia. We meticulously select our suppliers and manufacturers based on their commitment to high-quality products and services, allowing us to provide you with budget-friendly prices. We understand the common perception regarding products from China, but it's essential to acknowledge that many products worldwide are manufactured there due to cost efficiency. Nevertheless, we exclusively collaborate with trustworthy suppliers renowned for their reliability and product excellence. For additional inquiries, feel free to reach out to us at shop@shipdirect.shop.
Certainly! We deliver to nearly every corner of the globe. To check if we ship to your country, please visit this link. If your country is not listed, we regret to inform you that shipping is currently unavailable to your location.
In certain countries, you are accountable for settling any duties and taxes associated with your order upon delivery. The shipping carrier may withhold the package until duties and taxes are paid to ensure a smooth delivery process.
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